Jadu has 25 years of experience digitally transforming hundreds of government, education, commercial and private sector organisations worldwide. As a leader in accessible web experiences, the Jadu Digital Platform delivers low-code CRM, accessible websites, online forms, and customer case management. With operations in the UK, North America, and Australia, Jadu services major organisations such as Birmingham City Council (UK), Liverpool City Council (UK), North Sydney Council (Australia), and universities including Carnegie Mellon University (USA) and Leeds University (UK).
With accessibility at the core of the business, Jadu is on a mission to become ‘The World’s Most Accessible Digital Platform’ and Jadu Digital Platform is built on accessibility principles, ensuring no community member is left behind. Integration capabilities and a commitment to high-quality digital services enable Jadu to foster innovation and connectivity through an extensive partner network.
Jadu is the creator of the “Digital Layer”, a framework to help organisations understand how they can prepare themselves for AI by connecting their back-office systems to customer-facing tools in a way that is transparent, efficient, and accessible. The Digital Layer is composed of three elements (backend, customer and product) and drives accessibility and interoperability of the core systems inside your organisation. When these three elements work together, you create an AI-ready organisation.
Jadu also provides a suite of strategic consulting services, leveraging expertise in human-centred design, data analytics, and technology modernisation. As well as Discovery, Planning and Prioritisation services, we also support clients with Digital Transformation Consulting, Service Design, CRM Strategy and Implementation, and Data Analytics, empowering customers to navigate complex challenges, optimise operations, and drive strategic growth. By applying design thinking, harnessing AI and data visualisation, and implementing cutting-edge cloud and automation technologies, Jadu helps clients make smarter business decisions, streamline processes, and foster a sustainable, data-driven culture.
Learn more: jadu.net | Keep connected: LinkedIn linkedin.com/company/jadu | Facebook @JaduGroup | Instagram @jadugroup | BlueSky @jadugroup
Jadu - Agent-Ex: Search product sheet (1.5 MiB)
Agent-Ex: Search delivers AI-powered, accessible answers for public sector, higher education and enterprise websites. No chatbots, just more intelligent search.
Agent-Ex: Search delivers AI-powered, accessible answers for public sector and enterprise websites.
Agent-Ex: Search is not a chatbot. It’s a fundamental new approach to digital self-service, giving users what they came for: fast, accurate answers, not long lists of links or convoluted chat trees. Agent-Ex: Search works on any Web CMS or publishing platform.
Deliver a seamless experience for customers, staff, and vendors with Jadu Central Forms and Payments. Use non-technical, low-code tools to quickly and easily build and manage complex online forms.
Secure data capture enables you to safely transfer customer data to other systems. Use the smart branching rules to lead your customers along different online journeys.
Improve efficiencies and processes by integrating with your CRM, back office and payment systems such as Jadu Paybridge - our commerce-grade and secure online payments system, to create complete seamless, end-to-end digital experiences that turn your organisation into a performance powerhouse.
Learn more at https://www.jadu.net/forms-payments
As an extensible, enterprise-grade platform, Jadu Central is all you need to manage your website and forms online. Use our accessible, low-code, secure and flexible web CMS to publish and manage user-first websites and forms.
Increase self-service for your customers, whilst reducing costs and improving efficiencies. Jadu Central is not only easy for your team to control, but your end-users receive the seamless customer experience they expect.
Its integration and data capture capabilities mean you can focus more time on your customer’s digital journey and less time on the tools behind the scenes.
Learn more at https://www.jadu.net/central
As a cloud-based customer experience management service for workflow, notifications and case tracking and resolution, Jadu Connect is all you need to interact and manage customer cases effectively. With its easy-to-use interface, it provides a seamless, intuitive and consistent digital experience for both your customers, and service teams.
Jadu Connect enables your customers to self-serve and service teams to collaborate in real-time. Customers can raise cases, access digital services and effectively self-serve, freeing up your resources while providing outstanding user experiences.
Learn more at http://www.jadu.net/connect
Still spending hours mapping processes? There’s a faster way.
With Liberty Spark, you can create a process in seconds. Just type what you need, upload a file or add an image. Spark’s AI builds a complete process for you that’s fast, accurate and ready to refine. No more blank pages. No more slow workshops. Just instant momentum.
Make transformation changes. Fast.
Citizen Hub is the local government case management platform that powers digital transformation. Councils can streamline services, reduce costs and improve citizen experiences with one connected system.
Built for CIOs, service leaders and digital transformation teams in councils.
Local governments across the UK use Netcall’s Liberty Platform to constantly evolve and innovate with its low-code tech.
We make these commitments because we believe that local authorities deserve better from the digital solutions market. In our 20+ years, we have built a track record of trust within local government. Over 100 councils currently use our products and we have many more customers across the wider public sector.
Jadu Assist is a free AI browser extension that improves content quality, accessibility, and workflow clarity across the Jadu Digital Platform. Built for Jadu Central and Jadu Connect, it helps teams create clear, accessible digital services faster and with greater confidence.
Designed for public sector, higher education, and enterprise teams, Jadu Assist enhances productivity, improves accessibility compliance, and simplifies digital service delivery.
Learn more and install Jadu Assist: https://www.jadu.net/assist
Join Dave Worley, Head of Digital Strategy at the London Borough of Barnet Council, as he shares an honest and insightful look into Barnet’s digital transformation journey.
From breaking free of legacy outsourcing systems to partnering with Jadu to rebuild their online resident experience, discover how Barnet is tackling political, technical, and organisational challenges to create a more user-focused, efficient service for residents.
Learn more about Jadu Consulting: https://www.jadu.net/consulting
Presented by Vicky Bichard, Lead Service Designer at Medway Council. Learn how through service pattern mapping, Medway Council has consolidated 80 forms into 32, improving processes, enhancing the resident experience and saving £55,000 annually - all delivered within six months.
Learn more about Jadu Connect: https://www.jadu.net/connect