Jadu has 25 years of experience digitally transforming hundreds of government, education, commercial and private sector organisations worldwide. As a leader in accessible web experiences, the Jadu Digital Platform delivers low-code CRM, accessible websites, online forms, and customer case management. With operations in the UK, North America, and Australia, Jadu services major organisations such as Birmingham City Council (UK), Liverpool City Council (UK), North Sydney Council (Australia), and universities including Carnegie Mellon University (USA) and Leeds University (UK).
With accessibility at the core of the business, Jadu is on a mission to become ‘The World’s Most Accessible Digital Platform’ and Jadu Digital Platform is built on accessibility principles, ensuring no community member is left behind. Integration capabilities and a commitment to high-quality digital services enable Jadu to foster innovation and connectivity through an extensive partner network.
Jadu is the creator of the “Digital Layer”, a framework to help organisations understand how they can prepare themselves for AI by connecting their back-office systems to customer-facing tools in a way that is transparent, efficient, and accessible. The Digital Layer is composed of three elements (backend, customer and product) and drives accessibility and interoperability of the core systems inside your organisation. When these three elements work together, you create an AI-ready organisation.
Jadu also provides a suite of strategic consulting services, leveraging expertise in human-centred design, data analytics, and technology modernisation. As well as Discovery, Planning and Prioritisation services, we also support clients with Digital Transformation Consulting, Service Design, CRM Strategy and Implementation, and Data Analytics, empowering customers to navigate complex challenges, optimise operations, and drive strategic growth. By applying design thinking, harnessing AI and data visualisation, and implementing cutting-edge cloud and automation technologies, Jadu helps clients make smarter business decisions, streamline processes, and foster a sustainable, data-driven culture.
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Jadu Digital Platform Brochure (3.9 MiB)
The Jadu Digital Platform empowers you with accessible websites, online forms and real time case management tools to enable effective digital transformation and self-service.
Jadu Central Solutions Sheet (2.27 MiB)
As an extensible, enterprise-grade platform, Jadu Central is all you need to manage your website and forms online. With its accessible, low-code and simple-to-use interface, it’s not only easy for your team to control, but your end-users receive the seamless customer experience they expect. Its integration and data capture capabilities mean you can focus more time on your customer’s journey and less time on the tools behind the scenes.
Jadu Connect Solutions Sheet (2.06 MiB)
As a cloud-based customer experience management service for case resolution, Jadu Connect is all you need to interact and manage customer cases effectively. With its easy-to-use interface, it provides a seamless, intuitive and consistent digital experience for your customers and service teams. Jadu Connect enables your customers and service teams to collaborate in real-time. Customers can raise cases, access digital services and effectively self-serve, freeing up your resources while providing outstanding user experiences.
Agent-Ex: Search Solutions Sheet (1.5 MiB)
Agent-Ex: Search delivers AI-powered, accessible answers for public sector, higher education and enterprise websites. No chatbots, just more intelligent search.
Jadu Central Gateway Solutions Sheet (1.37 MiB)
Jadu Central Gateway is an intranet solution for large organisations that want to provide all of their teams, employees and partners with secure access to important information, documentation and forms
North Sydney Council Case Study (1.38 MiB)
North Sydney Council borders Sydney's harbour and was formed as an authority in 1890. Over 72,000 residents call the area home and rely on a range of public sector services from the authority. Using the Jadu Digital Platform, North Sydney Council provides customer-centric online services and has improved web accessibility via its newly designed website.
Runnymede Borough Council Case Study (1.13 MiB)
Local authorities have to meet the digital expectations of citizens with online services just as good as those offered by global online retailers or major banks. Since 2017, Runnymede Borough Council in Surrey has transformed both its customer services and internal operations with the implementation of the Jadu Digital Platform, which includes Jadu Central 2.0, the new Web Experience Management Platform from Jadu, and Jadu Connect, the market leader in cloud-based CRM in the Local Government Sector.
Birmingham City Council Case Study (2.93 MiB)
While the website needed a massive re-think, Birmingham’s back office processing and contact centre needed a re-invention. Birmingham City Council's customer service teams used a massive, enterprise CRM to process all customer service requests across the entire council.
Wigan Council Case Study (1.26 MiB)
Wigan Council has been at the forefront of public service reform and digital transformation. Through its digital strategy and ‘The Deal’, the council is fundamentally changing how public services collaborate with its citizens and stakeholders. Transforming through digital, data and technology using the Jadu Digital Platform Lite has been a key pillar in this reform journey with this re-imagining of public services, saving a huge £170M in the budget to date.
Jadu Galaxies Brochure (1.21 MiB)
With Jadu Central, you’ll have access to the Jadu Galaxies module, which enables you to create, deploy and manage multiple sites from one centralised place. More than simply ‘microsites’, these Galaxies provide CMS solutions in their own right for use with full frontend websites.
Driving a digital accessibility culture (1.07 MiB)
Organisations at the forefront of digital accessibility across North America, Australia and the United Kingdom shares in this whitepaper why they’re passionate about delivering accessible digital services, and the benefits to their organisation and its customers or citizens. Contributors include: Wigan Council, Rochdale Borough Council, Logan City Council, Silktide, AbilityNet, and Hyland.
Jadu has revolutionised Case Management by freeing team members from logging into their digital platform and enabling them to close and interact with cases directly in Teams!
Jadu Platform’s integration with Microsoft Teams enables seamless digital service delivery, allowing teams to collaborate and close customer cases effortlessly. By leveraging Copilot Generative AI and Power Automate workflows, organisations can automate case management with Adaptive Cards in Teams. When a customer submits a form, an Adaptive Card is instantly delivered to Teams, enabling colleagues to take immediate action without leaving their workspace. This integration streamlines processes, enhances collaboration, and maximises efficiency, making case resolution faster and more effective.
West Northamptonshire Council is collaborating with Jadu to address critical service challenges within council services. Richard Beards (Head of Innovation) talks about how one priority programme explores the Education, Health and Care Plan assessment request process and how AI can support officers in reducing their backlog.
Deliver a seamless experience for customers, staff, and vendors with Jadu Central Forms and Payments. Use non-technical, low-code tools to quickly and easily build and manage complex online forms.
Secure data capture enables you to safely transfer customer data to other systems. Use the smart branching rules to lead your customers along different online journeys.
Improve efficiencies and processes by integrating with your CRM, back office and payment systems such as Jadu Paybridge - our commerce-grade and secure online payments system, to create complete, seamless, end-to-end digital experiences that turn your organisation into a performance powerhouse.
As an extensible, enterprise-grade platform, Jadu Central is all you need to manage your website and forms online. Use our accessible, low-code, secure and flexible web CMS to publish and manage user-first websites and forms.
Increase self-service for your customers, whilst reducing costs and improving efficiencies. Jadu Central is not only easy for your team to control, but your end-users receive the seamless customer experience they expect.
Its integration and data capture capabilities mean you can focus more time on your customer’s digital journey and less time on the tools behind the scenes.
Learn more at https://www.jadu.net/central
Jadu Connect is a cloud-based customer experience management service for workflow, notifications, case tracking, and resolution. It is all you need to interact with and manage customer cases effectively.
With its easy-to-use interface, it provides a seamless, intuitive and consistent digital experience for both your customers and service teams.
Jadu Connect enables your customers to self-serve and service teams to collaborate in real-time. Customers can raise cases, access digital services and effectively self-serve, freeing up your resources while providing outstanding user experiences.
Learn more at http://www.jadu.net/connect
Welcome to the video for Jadu Central Gateway, the all-inclusive solution for secure intranet access. In this video, we showcase how Jadu Central Gateway empowers organisations to provide their employees with instant and secure access to critical information and forms, regardless of their location or whether they have a corporate email address.
With Jadu Central Gateway, you can ensure that your employees have seamless and easy access to employment policies, HR documentation, important forms, and collaboration tools, just as those with a corporate email address would. Say goodbye to the frustration of your employees being locked out of internal resources, and embrace all-inclusive, secure Intranet access to make your organisation more transparent.
Learn more: https://www.jadu.net/gateway
Agent-Ex: Search delivers AI-powered, accessible answers for public sector and enterprise websites.
Agent-Ex: Search is not a chatbot. It’s a fundamental new approach to digital self-service, giving users what they came for: fast, accurate answers, not long lists of links or convoluted chat trees. Agent-Ex: Search works on any Web CMS or publishing platform.