At KPMG, we have a deep understanding of the local government landscape, working alongside numerous councils to devise innovative transformation solutions. We bring fresh insights and proven methodologies to help create a dynamic way forward.
Through our global methodologies and subject expertise, we help our local government clients build a future-ready organisation. We drive this through our Connected, Powered, Trusted approach, alongside a focus on Place.
Our Connected approach helps build a local government organisation that is citizen-centric and designed around their needs. Organisations which invest in the 8 capabilities of a Connected Enterprise are over twice as likely to see success from their investments in digital transformation. At the same time, a Connected approach helps build insight-led internal improvement, from cost optimisation and commercialisation to operational excellence, procurement efficiency and supply chain management.
Our Powered methodology helps authorities and councils digitally transform to embed modern technology and agile business practices that enable for higher performance and lasting value. The Powered approach helps ensure that enabling functions and support services such as HR, Finance and Procurement work smartly and more effectively to support the strategic objectives of the council.
Our Trusted solutions help create effective internal audit and assurance services, embedding a balanced approach to managing risk in public service transformation to build the confidence of elected Members and other stakeholders, including regulators, in the local authority. We help enable organisations to make good decisions, achieve their objectives and manage risks.
Our Place approach focuses on helping councils create liveable environments and meet climate action ambitions as they move towards net zero. This includes the decarbonisation of transport through renewable energy fuel sources, initiatives such as emission zones and an increased focus on walking and cycling; and a built environment strategy that promotes sustainable buildings and infrastructure, lowers GHG emissions and promotes environmental quality through open spaces and smart planning.
The reality of public sector digital transformation (252.78 KiB)
Citizens are ready for digital-first services. So, what is digital first? New research conducted by Forrester on behalf of KPMG highlights the challenges facing technology leaders as they seek to accelerate digital transformation in UK public services. We look at the progress being made on public sector digital transformation. We provide insights on how you can address the barriers to successful public sector digital initiatives. And we set out a vision of the digital future of UK government and the public sector.
Citizen Experience Excellence - for local government (1.16 MiB)
Our Citizen Experience Excellence report draws on the experiences of UK citizens and their perception of customer service in the public sector. We identify how new tech can help you improve citizen satisfaction and meet the needs of the digital citizen. We put the spotlight on citizen experience excellence in the UK and share lessons learnt by the public sector in other countries. There’s an analysis of citizen experience in healthcare, transport, and local and central government, with practical insights on how you can drive improvements.
Building the Connected Enterprise for d sustainable growth.
KPMG Powered Enterprise Service Delivery Model enabled by Microsoft Dynamics 365 looks at the future of target operating models from a fresh perspective. Addressing transformation across six layers of organizational design, KPMG’s Service Delivery Model helps organizations determine “what” and “where” work will get done, along with how it will be effectively measured, governed and reported.
At KPMG, we make the difference. It's not just something we say, it's what we do. Like uncovering unique insights that use AI to battle sepsis. Developing bold industry solutions to enable first-of-its-kind farming automation. Or creating better outcomes like using data to help prevent catastrophic wildfires.